Search Help Center
Found 9 results for "OTP issues"
The appointment lifecycle
The states every appointment moves through, why only confirmed appointments count, and how to diagnose most problems from the state alone.
Common issues and solutions
Problems arranged by what people actually say - booking, login, video consultations, prescriptions, payments and subscription - with the usual cause of each.
Your dashboard and daily operations
The front desk routine from opening to close - booking, check-in, rescheduling, payments, prescriptions, and the questions patients ask most.
Registering and signing in
How to create your account with an SMS OTP, what to do if the OTP does not arrive, and why you should never share it.
Booking an appointment
Booking step by step on the clinic's website and app: your mobile number first, who the visit is for, the times that person can book, and paying.
Onboarding checklist
The order to set your clinic up in, from SMS OTP signup through slot rules to publishing your booking site, and what to check before going live.
Managing slot rules and schedules
Creating and editing slot rules, getting the online/counter quota split right, marking holidays, and handling doctors away at short notice.
What is Treatlly
What Treatlly does for an outpatient clinic, the four modules, who uses it, and what no per-patient commission actually means.
Roles and permissions
The five roles in Treatlly, what each one can reach, and why giving everyone their own login matters more than the convenience of sharing one.