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Found 9 results for "OTP issues"
Registering and signing in
How to create your account with an SMS OTP, what to do if the OTP does not arrive, and why you should never share it.
Common issues and solutions
Problems arranged by what people actually say - booking, login, video consultations, prescriptions, payments and subscription - with the usual cause of each.
The appointment lifecycle
The states every appointment moves through, why only confirmed appointments count, and how to diagnose most problems from the state alone.
Onboarding checklist
The order to set your clinic up in, from SMS OTP signup through slot rules to publishing your booking site, and what to check before going live.
Booking an appointment
Booking step by step, the difference between walk-in and video slots, what to do when no slots show, and paying.
Managing your appointments
Viewing, rescheduling and cancelling your bookings, how video and walk-in visits differ, and managing appointments booked for family.
Your dashboard and daily operations
The front desk routine from opening to close - booking, check-in, rescheduling, payments, prescriptions, and the questions patients ask most.
What is Treatlly
What Treatlly does for an outpatient clinic, the four modules, who uses it, and what no per-patient commission actually means.
Roles and permissions
The five roles in Treatlly, what each one can reach, and why giving everyone their own login matters more than the convenience of sharing one.