You sign in to Treatlly with your mobile number and a one-time password sent by SMS. There is no password to remember and none to forget.
Creating your account
- Open the clinic's website, or the clinic's app if they have one.
- Choose to sign in or book an appointment.
- Enter your 10-digit mobile number.
- You receive a 6-digit OTP by SMS. Enter it.
- The first time, you are asked for your name and a few basic details.
That is the whole registration. Your account is created the moment the OTP is accepted.
Use the number you actually carry
Your mobile number is your account. Everything is tied to it: your appointments, prescriptions, receipts, and every SMS the clinic sends you — including the link to join a video consultation.
So use the phone you keep with you, not a landline, not a number you share with the family shop, and not a number you are about to change.
Signing in later
The same way: enter your number, receive an OTP, enter it. You do not create a password at any point.
If you use the clinic's app, you usually stay signed in and will not be asked each time.
If the OTP does not arrive
| Check | What to do |
|---|---|
| Did you type the number correctly? | Ten digits, no +91, no spaces. |
| Signal | SMS can be slow with weak signal. Wait a minute before requesting another. |
| Requested several times? | Use the most recent OTP. Older ones stop working. |
| Blocked or spam-filtered | Check whether your phone is filtering unknown senders. |
| DND | Service messages should still arrive, but a heavily restricted number can delay them. |
If it still does not arrive, phone the clinic. They can look up your booking and help directly.
Never share your OTP
Anyone with your OTP can enter your account and see your medical history. Treatlly staff and clinic staff will never ask you for it — not on the phone, not over WhatsApp, not to "verify" anything. Any message asking for it is a fraud attempt.
The OTP is valid for a few minutes and for one use.
Changing your mobile number
Because your number is your identity, changing it is not something you do yourself — contact the clinic. If you simply register the new number, you get a fresh empty account and your history stays on the old one.
Booking for family
You do not need a separate account for each family member. Add them to your own account and book on their behalf; those appointments appear in your list and you manage them from there.
This is usually what you want for a child or an elderly parent — including joining a video consultation for them, since the join button is on your list.
What you can do once signed in
- Book, reschedule and cancel appointments
- Join video consultations
- View and download prescriptions
- See receipts and payment history
- Manage family members