You sign in to Treatlly with your mobile number and a one-time password sent by SMS. There is no password to remember and none to forget.
Creating your account
- Open the clinic's website, or the clinic's app if they have one.
- Choose to sign in or book an appointment.
- Enter your 10-digit mobile number.
- You receive a 6-digit OTP by SMS. Enter it.
- The first time, you are asked for your name and a few basic details.
That is the whole registration. Your account is created the moment the OTP is accepted.
When you book on the clinic's website, the booking page asks for your mobile number first — before it shows any times — because it uses it to find your earlier visits and to send you appointment updates.
Use the number you actually carry
Your mobile number is your account. Everything is tied to it: your appointments, prescriptions, receipts, and every SMS the clinic sends you — including the link to join a video consultation.
So use the phone you keep with you, not a landline, not a number you share with the family shop, and not a number you are about to change.
Signing in later
The same way: enter your number, receive an OTP, enter it. You do not create a password at any point.
If a code is slow to come, the button counts down to when you can ask for another — on the clinic's website, and in the clinic's app from version 1.5.5. Each new code takes a little longer to ask for, and any code from the last few minutes still works, so use whichever text arrives first.
If you use the clinic's app, you usually stay signed in and will not be asked each time.
If you are already signed in on the clinic's website, the booking page skips the code and shows your number as verified. To book from a different number, press Use a different mobile.
If the OTP does not arrive
| Check | What to do |
|---|---|
| Did you type the number correctly? | Ten digits, no +91, no spaces. |
| Signal | SMS can be slow with weak signal — texts sometimes take a minute or two. Wait for the countdown before requesting another. |
| Requested several times? | Any code from the last few minutes works — enter whichever one arrives first. |
| Told to wait | After many requests the page says how long to wait and the time you can try again — for example "You can try again in 2 minutes (at 9:32 AM)." After a lot of codes in one day, that time may be tomorrow. Asking again before then will not send a code. |
| Blocked or spam-filtered | Check whether your phone is filtering unknown senders. |
| DND | Service messages should still arrive, but a heavily restricted number can delay them. |
If it still does not arrive, phone the clinic. They can look up your booking and help directly.
In the clinic's app
From app version 1.5.5:
- "Your session has ended. Please sign in again." — sign in with your mobile number as usual. Your appointments and records are safe; nothing was cancelled.
- Home says "We couldn't load your appointments" — check your internet connection and press Try again. Your appointments are still there; the app could not reach the clinic for a moment.
- Help and Contact links open an email that already names your clinic and app version and, if you are signed in, your registered mobile number, so the support team can find your account quickly. You can edit or remove those lines before sending.
Never share your OTP
Anyone with your OTP can enter your account and see your medical history. Treatlly staff and clinic staff will never ask you for it — not on the phone, not over WhatsApp, not to "verify" anything. Any message asking for it is a fraud attempt.
The OTP is valid for a few minutes and for one use.
Changing your mobile number
Because your number is your identity, changing it is not something you do yourself — contact the clinic. If you simply register the new number, you get a fresh empty account and your history stays on the old one.
Booking for family
You do not need a separate account for each family member. Add them to your own account and book on their behalf; those appointments appear in your list and you manage them from there. You can add someone new right on the booking page: under Who is this for?, press + Add family member.
This is usually what you want for a child or an elderly parent — including joining a video consultation for them, since the join button is on your list.
What you can do once signed in
- Book and cancel appointments (and reschedule a missed visit, where your clinic offers it)
- Join video consultations
- View and download prescriptions
- See receipts and payment history
- Manage family members