Patient Guide
Everything patients need to know — booking, payments, prescriptions, video consultation
Joining your video consultation
How to join and attend a video consultation with your doctor - what you need, when the call opens, the three ways to join, and how to fix common problems.
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27 days ago
Registering and signing in
How to create your account with an SMS OTP, what to do if the OTP does not arrive, and why you should never share it.
159 views
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4 months ago
Booking an appointment
Booking step by step, the difference between walk-in and video slots, what to do when no slots show, and paying.
91 views
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4 months ago
Managing your appointments
Viewing, rescheduling and cancelling your bookings, how video and walk-in visits differ, and managing appointments booked for family.
98 views
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4 months ago
Viewing your prescriptions
Where to find your prescription, when it appears, what is on it, and what it means if you see two prescriptions for one visit.
108 views
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4 months ago