Patient Guide
Everything patients need to know — booking, payments, prescriptions, video consultation
Joining your video consultation
How to join and attend a video consultation with your doctor - what you need, when the call opens, the three ways to join, and how to fix common problems.
Registering and signing in
How to create your account with an SMS OTP, what to do if the OTP does not arrive, and why you should never share it.
Booking an appointment
Booking step by step on the clinic's website and app: your mobile number first, who the visit is for, the times that person can book, and paying.
Managing your appointments
Viewing and cancelling your bookings, what your dashboard suggests next, how video and walk-in visits differ, and managing appointments booked for family.
Viewing your prescriptions
Where to find your prescription, when it appears, what is on it, and what it means if you see two prescriptions for one visit.