Booking takes a couple of minutes. You start with your mobile number, say who the appointment is for, then pick a time and pay. Because the booking page knows who the visit is for before it shows any times, it only shows times that person can actually book — and tells you up front if a follow-up is due or a visit is already booked.
Booking on the clinic's website
Open the clinic's website, go to Doctors, and press Book Now on the doctor you want to see. Their speciality is shown, and each time shows its fee. The booking page has three steps, numbered across the top: 1 Patient Details, 2 Select Slot and 3 Review & Pay.
Step 1: Patient Details
- Your mobile number. Enter it and press Send OTP, then type the 6-digit code from the SMS and press Verify OTP. The page asks for your number first because it uses it to find your earlier visits and to send you appointment updates. If you are already signed in on the clinic's website, this is skipped and a green bar shows your number as verified. To book from a different number, press Use a different mobile.
- Your details. If you are new, or something required is missing, fill in your details and press Save details.
- Who is this for? Choose Self or one of your family members. To book for someone who is not on your account yet, press + Add family member, fill in their Full name, Relation, Age and Sex, and press Add — they are added and chosen straight away. Underneath, the page shows how many family members you have out of the clinic's limit.
- The page briefly shows "Checking what you can book…" and then tells you what that person can book with this doctor (see the next section). Press Continue to see the times.
What you can book with a doctor
Before any times appear, the page tells you which of these applies to the person you chose:
| What you see | What you can do |
|---|---|
| Nothing extra — a first visit to this doctor | Press Continue. Regular (new-appointment) times are listed. |
| "You have a follow-up due with [doctor] (valid until [date]). Please book the follow-up instead of a new appointment." | Press Continue. Only follow-up times are listed, up to that date, and your earlier visit is filled in for you. A new appointment with this doctor cannot be booked while that follow-up is waiting — on the website, in the app or at the front desk. |
| "Follow-up dates aren't open right now, so you can book a regular appointment." | Press Continue and book a regular appointment. |
| "A follow-up is available for the earlier visit … Choose a follow-up visit or a new appointment.", with New appointment and Follow-up visit buttons | Pick either, then press Continue. |
| A red box: "You already have an appointment with [doctor] on [date]. You can book again once that visit is completed." | No times are shown. Press View appointment to see that visit, or Book for a family member instead. |
| A red box: "You missed an appointment with [doctor] on [date]. Please cancel or reschedule it before booking another one." | Press View appointment and cancel or reschedule the missed visit there (or phone the clinic), or press Book for a family member instead. |
For a family member, the same messages use their name. Each person on your account is treated as their own patient: your appointment never stops you booking the same doctor for a family member, and theirs never stops you. Booking a different doctor is always possible.
Step 2: Select Slot
A line at the top says who you are booking for and which kind of visit — for example "New appointment for [name]." or "Follow-up visit for [name] · reference … · valid until [date]. Only follow-up slots are shown." Only that kind of time is listed.
- Pick a date. Days the doctor does not consult are greyed out. On the website, bookable dates are coloured green, orange or red by how much room is left online; a red date is full and cannot be picked.
- Pick a time. Each one shows the fee, how many places are left online, a New or Follow-up tag, and the clinic location. In-person times carry a Walk-in tag and video consultation times a violet Video badge — check which you are choosing.
If the follow-up times fill up while you are choosing, the page says "There are no follow-up slots open right now. Please check again later." Try again later, or phone the clinic.
Step 3: Review & Pay
- Check the appointment details — date, time, doctor, location and who the visit is for.
- Check the Payment Summary. The total shown is exactly what you are charged.
- Tick the box to agree to the clinic's Terms & Conditions and Refund Policy.
- Some clinics also ask you to tick a box consenting to their use of your health information. It starts unticked, and the booking will not go through until you tick it yourself. When you book for a child on your account, those clinics also ask you to confirm you are the child's parent or guardian.
- For a video consultation, tick the box agreeing to be seen over video.
- Press Pay & Confirm Booking and complete the payment.
If something changed while you were choosing — for example the same person was booked with this doctor in another tab, or the clinic has just opened follow-up times — the message beside Pay comes with a button that takes you to the fix: View appointment or Book the follow-up instead. Nothing is charged when a booking is refused.
Booking in the clinic's app
Some clinics also have their own app. Sign in with the same mobile number and the code sent by SMS, choose the doctor, pick a time, then review and pay — the same checks as on the website apply.
- If a follow-up with that doctor is due, the app opens the follow-up times for you, with a line saying why.
- If that person already has an appointment with the doctor, or a missed one, a card — "A visit is already booked" or "A missed visit needs attention first" — shows instead of the times, with View appointment and Book for a family member instead.
- The Home tab leads with a follow-up that is due, with a Book follow-up button that goes straight to that doctor's follow-up times.
Older versions of the app do not open the follow-up for you. There, open the completed visit under Appointments and press Book follow-up.
Walk-in or video?
| Walk-in | Video consultation | |
|---|---|---|
| Where | At the clinic | Wherever you are |
| Queue | You may get a token on arrival | No queue — you join at your time |
| Booking | Online or at the counter | Online only |
| Prescription | Same | Same, with some medicine classes restricted by law |
Video consultations cannot be booked at the front desk — you have to book them yourself, because you have to accept the video-consultation agreement and only you can do that.
If no times are showing
- The doctor may not consult that day. Try another date.
- Online seats may be full. Clinics keep some appointments back for the counter, so a day can be full online while the clinic can still fit you in — phone them.
- It may be a holiday. Closures remove slots.
- Slots may not be open that far ahead. Try a nearer date.
- A red box instead of times means that person already has an appointment with this doctor, or a missed one — see What you can book with a doctor above.
- Only follow-up times means a follow-up with this doctor is due, so that is what can be booked.
Paying
Bookings made on the clinic's website or app are paid online as the last step, by UPI, card, net banking or wallet. A free consultation is confirmed straight away with no payment step. Some clinics also take payment at the counter for appointments booked by phoning or walking in. If you pay online, your receipt appears with the appointment.
An appointment showing Pending usually means payment did not complete, and it will not hold your time for long — finish paying, or book again.
If money leaves your account but the booking does not confirm straight away, do not pay twice. The booking either confirms shortly or the money is returned automatically.
Booking for someone else
Choose them under Who is this for?, or add them right there with + Add family member. The appointment, the receipt and the prescription are filed under their name, and the appointment appears in your list, where you manage and join it. All SMS still go to your mobile number.
After booking
- A confirmation SMS. For a video consultation it carries your join link, and the link is sent again about 15 minutes before the appointment.
- The booking in My Appointments, where you can cancel it.
There is no reminder text before a visit to the clinic, so put the appointment in your own calendar. If no SMS arrives, check the appointment in your account before assuming it failed.
Common questions
| Question | Answer |
|---|---|
| Can I book without an account? | No — an account is created for you automatically from your mobile number. |
| Can I choose a specific doctor? | Yes. You choose the doctor first. |
| Why can't I book a new appointment with my doctor? | Either that person already has an appointment (or a missed one) with that doctor, or a follow-up with that doctor is due, in which case the follow-up is what you book. The booking page tells you which before any times appear. |
| Can I book several family members at once? | Book each separately so each gets their own slot and prescription. |
| How early can I book? | As far ahead as the clinic has opened slots. |
| Can I change it afterwards? | You cannot move an upcoming appointment yourself — cancel and rebook, or ask the clinic to move it. See Managing your appointments. |