Your prescription is available in your Treatlly account as soon as the doctor has signed it. You do not have to ask for it, and you do not need a paper copy to have a valid record.
Where to find it
- Sign in on the clinic's website, or open the clinic's app.
- Go to My Appointments.
- Open the appointment the prescription belongs to.
- Open the prescription from there.
Prescriptions live with the appointment they came from, not in a separate list. If you have seen more than one doctor, open the visit you mean.
When it appears
A prescription becomes visible once the doctor has signed it — not when they start writing it. There is usually a short gap between the end of your consultation and the prescription appearing, because the doctor reviews it before signing.
In the clinic's app you are told when it is ready: a "Your prescription is ready" notification, then View prescription on the appointment.
If it is not there yet, wait a little and refresh before contacting the clinic. If it is still missing hours later, contact the clinic — the doctor may not have finished signing.
What is on it
A signed prescription carries:
- The doctor's name, qualification and registration number.
- Your clinic's details.
- Your name and the date of the consultation.
- The medicines prescribed, each with dose, how often to take it, whether it is before or after food, and for how long.
- Any lab tests or investigations the doctor asked for.
- What the doctor recorded about your visit — your vitals and an assessment summary (for example your complaints, the examination and any allergies), where your clinic prints them.
- The doctor's signature.
It comes on your clinic's own letterhead — the same sheet whether you view it, download it or open it in the clinic's app. It is a PDF, so it opens on any phone or computer and prints properly at a pharmacy.
Downloading, printing and sharing
On the clinic's website the prescription opens with Download and Print buttons, and both give you exactly the sheet you see. A downloaded copy is named after the prescription's Reference Number, for example prescription-RX-261016-AB12CD.pdf. In the clinic's app, use your device's normal download or share option to save it, send it, or print it.
A pharmacy can work from the PDF on your phone. Some prefer a printed copy — if so, print it yourself or ask the clinic's front desk.
Because it is a medical document with your name and your doctor's registration details on it, share it only with a pharmacy or another clinician.
If your prescription was corrected
A signed prescription can never be edited. If a doctor needs to change something after signing, they issue a replacement instead, and the original is kept and marked as replaced.
You only ever see the latest version, which is the one to follow. The earlier version stays on the clinic's record on purpose — it is part of your medical record, and removing it would hide what you were originally advised.
If you are unsure which to follow, ask the clinic before taking anything.
Prescriptions after a video consultation
These work exactly the same way. One difference is worth knowing: for video consultations, some categories of medicine cannot be prescribed remotely. That restriction comes from national telemedicine rules, not from your clinic or from Treatlly.
If your doctor says a particular medicine needs an in-person visit, this is why.
If something looks wrong
Contact the clinic directly — by phone if it is urgent. Do not act on a prescription you think is mistaken, and do not adjust a dose yourself.
Only the doctor who wrote it can issue a correction.