Your prescription is available in your Treatlly account as soon as the doctor has signed it. You do not have to ask for it, and you do not need a paper copy to have a valid record.
Where to find it
- Sign in on the clinic's website, or open the clinic's app.
- Go to My Appointments.
- Open the appointment the prescription belongs to.
- Open the prescription from there.
Prescriptions live with the appointment they came from, not in a separate list. If you have seen more than one doctor, open the visit you mean.
When it appears
A prescription becomes visible once the doctor has signed it — not when they start writing it. There is usually a short gap between the end of your consultation and the prescription appearing, because the doctor reviews it before signing.
If it is not there yet, wait a little and refresh before contacting the clinic. If it is still missing hours later, contact the clinic — the doctor may not have finished signing.
What is on it
A signed prescription carries:
- The doctor's name, qualification and registration number.
- Your clinic's details.
- Your name and the date of the consultation.
- The medicines prescribed, each with dose, how often to take it, whether it is before or after food, and for how long.
- Any lab tests or investigations the doctor asked for.
- The doctor's signature.
It is a PDF, so it opens on any phone or computer and prints properly at a pharmacy.
Downloading, printing and sharing
Open the prescription and use your device's normal download or share option to save it, send it, or print it.
A pharmacy can work from the PDF on your phone. Some prefer a printed copy — if so, print it yourself or ask the clinic's front desk.
Because it is a medical document with your name and your doctor's registration details on it, share it only with a pharmacy or another clinician.
If your prescription was corrected
A signed prescription can never be edited. If a doctor needs to change something after signing, they issue a replacement instead, and the original is kept and marked as replaced.
So you may see more than one prescription for a single visit. The most recent one is the one to follow. The older version stays visible on purpose — it is part of your medical record, and removing it would hide what you were originally advised.
If you are unsure which to follow, ask the clinic before taking anything.
Prescriptions after a video consultation
These work exactly the same way. One difference is worth knowing: for video consultations, some categories of medicine cannot be prescribed remotely. That restriction comes from national telemedicine rules, not from your clinic or from Treatlly.
If your doctor says a particular medicine needs an in-person visit, this is why.
If something looks wrong
Contact the clinic directly — by phone if it is urgent. Do not act on a prescription you think is mistaken, and do not adjust a dose yourself.
Only the doctor who wrote it can issue a correction.