Treatlly is a flat monthly subscription. You pay for the software; we do not take a percentage of what your patients pay you.
This article explains how the pieces fit together. For current prices, see the pricing page — it is the authoritative source and always current.
The parts of your bill
| Part | What it is |
|---|---|
| Module subscription | The core. Each module — OPD, HMS, Pharma, Lab — is subscribed to separately, at a tier you choose. |
| Add-ons | Optional extras on top of a module, billed separately. |
| Overage | Only if you exceed an allowance. Charged per unit rather than cutting the feature off. |
Most clinics have one line: an OPD subscription. Everything else is opt-in.
Modules
OPD is the core product — appointments, slot rules, the queue, prescriptions, payments and your booking website. Nearly every clinic runs this and nothing else.
HMS (wards, beds, admissions), Pharma (stock, purchase orders, dispensing) and Lab (test catalogue and orders) exist for clinics that need them. Each has its own tiers, so a clinic with a small pharmacy is not forced onto a large plan.
See Module overview.
Tiers and what they change
Within a module the tiers differ by capacity, not by hiding core features. For OPD the things that scale are broadly:
- how many doctors you can have,
- how many locations,
- how many new appointments per day and follow-ups per day,
- how many slot rules at each location.
Pick the tier that matches your real volume rather than your ambition — you can move up at any time, and upgrades take effect immediately.
What "no per-patient commission" means in practice
A clinic seeing 200 patients a month pays the same subscription as one seeing 20, provided both are inside their tier's allowance. Your bill does not grow because you had a good month.
Payment gateway charges are separate and are not ours. When a patient pays online, the gateway takes its own processing fee — exactly as it would if you had integrated one yourself. That is a cost of accepting online payment, not a Treatlly charge.
The trial
New clinics get a 14-day free trial with no card required. The trial is not a cut-down version — you can configure everything and see real patients on it.
Allowances and going over
Each tier carries two daily allowances — new appointments and follow-ups — plus fixed allowances for doctors, locations and slot rules. When a day is full, a further booking is refused with a message naming the limit; nothing is charged and nothing is queued, so book the patient on another date or raise the allowance. At the doctor or location limit, the add button is refused. A completed, cancelled or no-show booking frees its place for the day.
If a day fills regularly, buy more capacity under Customize Limits or move up a tier — and do it before the busy day, not on it. See Add-ons and usage limits.
Changing plans
Upgrades and downgrades are pro-rated and take effect immediately, with no migration and no downtime. Your data does not move and nothing is rebuilt.
Where to look
Open Billing from your account menu — not from Settings — to see your current subscription, active modules and usage. See Managing your subscription.
Common questions
| Question | Answer |
|---|---|
| Do you take a cut of consultation fees? | No. Flat subscription only. |
| Is the trial really free? | Yes, 14 days, no card. |
| What if I exceed my daily allowance? | The extra is charged as overage; nothing stops working. |
| Can I change plan any time? | Yes — pro-rated, immediate, no migration. |
| Where is patient data stored? | On servers in India. |