Everything about your subscription lives on one page: Billing, reached from your account menu. It is not under Settings.
Only a clinic admin can see it.
What the Billing page shows
- Your active module subscriptions and the tier of each.
- Any add-ons currently switched on.
- Usage against your allowances for the current period.
- Your invoices.
- Your payment mandate.
Upgrading or downgrading
Choose the tier you want and confirm. Changes are pro-rated and take effect immediately — no downtime, no migration, no rebuilding anything. Your data stays exactly where it is.
Upgrade when you are consistently near an allowance. Downgrade if you over-estimated; check the lower tier's limits against your actual numbers first, which the usage section shows you.
Adding a module
Modules are subscribed to independently. Adding Pharma does not change your OPD plan or its price — you get a second line on the bill.
Add a module only when you will actually use it. A dormant module is a monthly cost for nothing.
Add-ons
Add-ons attach to a module and are billed on top of it. They can be switched on and off as your needs change.
All four — Digital prescriptions, Video consultation, AI Pack and the white-label patient app — are tick-boxes on the plan page: press Manage / Upgrade on your plan card and tick or untick them under Enhance with add-ons. Video consultation and AI Pack need Digital prescriptions, which is ticked for you. The page opens on what you already have and submits your whole subscription, so change only what you mean to. See Add-ons and usage limits.
Watching your usage
The usage section shows how much of each allowance you have consumed this period.
The Usage limits column shows a live bar per limit; New appointments today and Follow-ups today show today's bookings against your daily allowance, online and counter bookings in two colours, with the price of one more unit under each. Worth a look once a month. If you are regularly near your daily allowance, you are one busy day from turning patients away — a full day refuses further bookings rather than charging extra. Buy capacity under Customize Limits, or move up a tier.
Invoices
Invoices are listed on the same page and can be opened or downloaded. Send them to your accountant from there rather than forwarding payment emails.
Payment method and mandate
Subscription payments run on a mandate you authorise once. If a payment fails — an expired card, an exhausted mandate — you are notified and can fix it from the Billing page.
Do not ignore those notices. Repeated failures put your subscription at risk, and the fix is usually thirty seconds of re-authorisation.
Cancelling
To stop a module or cancel entirely, contact us rather than letting a payment fail — a lapsed subscription and a cancelled one are handled differently, and your data deserves the deliberate route.
Common questions
| Question | Answer |
|---|---|
| Where is Billing? | Your account menu, not Settings. |
| Who can see it? | Clinic admins only. |
| Does upgrading cause downtime? | No. Immediate, pro-rated, no migration. |
| Can I run OPD and Pharma on different tiers? | Yes. Modules are independent. |
| What happens if a payment fails? | You are notified and can retry from the Billing page. |
| Where do I get an invoice? | The invoices section of the same page. |