There are two different things called a prescription at the front desk, and knowing which one you are looking at saves a lot of confusion.
- A prescription the doctor wrote in Treatlly. The doctor typed or dictated it on screen and signed it electronically. It already exists in the system and the patient can already see it.
- A prescription file you upload. A scan or photograph of a paper prescription, attached to the appointment so it is on record.
You upload the second kind. You never need to upload the first — doing so just creates a duplicate.
Uploading a prescription file
- Find the completed appointment.
- Choose Upload Prescription.
- Select the file — PDF, JPG or PNG.
- Upload. You can attach more than one file to the same appointment.
Files can only be uploaded against appointments that are completed. If the option is missing, check the appointment status first — that is nearly always the reason.
Getting a usable scan
A pharmacy has to read this, so it is worth thirty seconds of care:
- Photograph the whole sheet, flat, with all four corners visible.
- Good light and no shadow across the writing.
- Check the dose and duration are legible before you upload, not after.
- One prescription per file. Do not photograph two sheets together.
Viewing and printing
- Open the appointment.
- Open its prescriptions section.
- View or download the file, or choose Print.
Printing uses the doctor's own prescription layout, so what comes out of the printer matches the format that doctor normally signs.
What you cannot do
A prescription the doctor signed in Treatlly cannot be edited — not by you, and not by the doctor. This is deliberate: a prescription is a medical record, and one that can be quietly altered afterwards is worthless as evidence of what was actually advised.
If a patient says something is wrong on it, do not try to correct it and do not upload a "fixed" version. Refer it to the doctor, who can issue a replacement. The original stays on record and the new one becomes current.
What patients can see for themselves
Patients can open their own prescriptions from their appointment, in the clinic's app or on the clinic's website. Most people who come to the counter for a copy simply have not found it.
It is usually quicker to show them where it is than to print it — and it means they will find it themselves next time. See Viewing your prescriptions for the patient's view.
Handling prescriptions carefully
These are health records. A few habits worth keeping:
- Hand a printed prescription to the patient or someone they have authorised, and nobody else.
- Do not leave printed prescriptions on the counter where the next patient can read them.
- Do not send prescriptions over personal messaging apps from your own phone.
- Delete photographs of prescriptions from your phone's gallery once uploaded.
Common questions
| Situation | What to do |
|---|---|
| No Upload Prescription option | The appointment is not marked completed yet. |
| Patient wants a copy of a doctor-signed prescription | Show them where it is in their account, or print it from the appointment. |
| Patient says the medicine is wrong | Refer to the doctor. Only they can issue a replacement. |
| Two prescriptions on one visit | The doctor replaced the first. The most recent is the valid one. |
| Prescription missing after a consultation | The doctor may not have signed it yet. Check with them before escalating. |