Your dashboard is built around one question: who am I seeing, and what do I need in front of me? It shows your own patients — not the whole clinic's schedule.
What you see
- Today's appointments — your list for the day, walk-in and video consultation together, in time order.
- Upcoming — what is coming next, so you can see a gap or a heavy afternoon.
- Earnings — your consultation earnings summary.
- Your schedule — the days and sessions currently configured for you.
Working through your day
Open Appointments for the full list. Each row shows the patient, the time, the payment status, and a tag marking whether it is walk-in or video.
Hover a row (tap it once on a tablet) and its buttons appear across it: open the patient's history, start a video consultation when one is due, write or print the prescription, reschedule, mark a no-show, or mark the visit done. Visits still confirmed after their day are marked Completed automatically overnight; Mark Done closes one sooner and sinks it below the pending queue, and Re-open undoes a Done or no-show pressed by mistake.
Booking a patient yourself. Patients book online and the front desk books at the counter. If your clinic admin turns on Appointments → Manage for you — or you are also the clinic admin — a New Appointment button appears on your Appointments page and opens the same booking screen the front desk uses; after booking you are back on your list. The Dashboard itself has no booking button.
Walk-in patients
If your clinic uses the check-in queue, patients appear as they arrive and you see who is waiting and who is next. Otherwise you work down the time-ordered list.
Video consultations
A Start consultation button appears on the row when the call is available — from 15 minutes before the scheduled time until 40 minutes after. The video opens inside the page; it does not launch a separate app or tab.
Press End consultation when finished — the visit is marked Completed the moment the call ends, and Reopen consultation covers an End pressed by mistake. If nobody ends it, the session is closed automatically much later and recorded as ended by the system rather than by you. See Running a video consultation.
Patient history
Opening a patient shows their past visits and their previous prescriptions. Each visit with a signed prescription carries View Rx, which opens it in a pop-up on your clinic's letterhead with a Print button; a prescription written by another doctor shows as Restricted. Worth a glance before a follow-up — it is faster than asking the patient to remember what they were given.
Prescriptions
Write or dictate the prescription during the consultation and sign it. The patient opens it from their appointment on the clinic's website and in the clinic's app, on your clinic's own letterhead — the same sheet you see in View Rx and on your prints.
You cannot sign until your signature image is uploaded on your profile. Do that once, before your first clinic. See Writing and signing prescriptions.
Your schedule
You can see your current days and sessions but not change them — slot rules are a clinic admin setting. Ask your admin, and be specific about days, timings and how many patients per session, so the change can be made in one go.
What you cannot do, and why
| Not available | Reason |
|---|---|
| Edit slot rules | Schedules are clinic-wide; one admin owns them. |
| See other doctors' patients | Your list is yours. |
| Edit a signed prescription | Immutable by design — issue a replacement instead. |
| Cancel an appointment | The front desk or the clinic owner cancels, with the patient's one-time code, and the refund is worked out for them. You can reschedule your own visits. |
| Clinic financial reporting | That is the accountant role. |
Getting through a clinic faster
- Check your list before the session starts — knowing there are three follow-ups changes how you pace it.
- Open the patient's history while they are sitting down.
- Sign each prescription before calling the next patient. Unsigned prescriptions pile up and the patient cannot see theirs until you sign.
- For video days, open the page a few minutes early so camera permission is settled before anyone is watching.